At jilif, your privacy is not a compliance checkbox — it is a core part of how we build trust with every player in the Philippines. This page explains clearly what data we collect, how we use it, and what rights you have as a jilif account holder.
When you register for an account on jilif, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a valid government-issued identification document, such as a Philippine passport, driver's licence, or national ID, as required under applicable regulations. Financial information — including your payment method details, transaction history, and deposit and withdrawal records denominated in Philippine pesos — is collected each time you make a transaction on the platform. When you use the jilif mobile app or website, we automatically collect certain technical data such as your IP address, device type, browser version, operating system, and session activity logs. We may also collect information about how you interact with our platform features, including the games you play, the pages you visit, and the duration of your sessions, in order to improve your experience. If you contact our support team, we retain records of that communication to help us resolve your concern efficiently and to maintain a history of your account interactions. All information collected is limited to what is reasonably necessary for us to provide the services you have requested and to comply with our legal obligations under Philippine law.
Your personal data is processed by jilif for several clearly defined purposes, each grounded in a lawful basis recognised under the Philippines Data Privacy Act of 2012 and its implementing rules. The primary purpose is to fulfil our contractual obligations to you — that is, to operate your account, process deposits and withdrawals in Philippine pesos, verify your eligibility, and deliver the gaming and entertainment services you signed up for. We process identity and financial data to comply with legal requirements relating to anti-money laundering, know-your-customer verification, and responsible gaming obligations mandated by Philippine regulators. We also process your activity data to detect and prevent fraud, bonus abuse, account takeover attempts, and other security threats that could harm you or the integrity of the platform. With your consent, we may use your contact details to send you relevant promotional communications about bonuses, new games, or platform features — you may withdraw this consent at any time through your account settings. Aggregate and anonymised usage data is analysed internally to improve our platform performance, identify popular features, and enhance the overall player experience for users across the Philippines. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without providing an opportunity for human review.
jilif does not sell your personal data to third parties under any circumstances, and we do not share your information with advertisers, data brokers, or marketing networks. We do, however, share limited personal data with carefully selected service providers who assist us in operating the platform — these include payment processors that facilitate peso transactions, identity verification services that validate your KYC documents, cloud infrastructure providers that host our platform securely, and customer support tooling vendors. All third-party service providers are bound by data processing agreements that restrict them to processing your data only for the specific purposes we have defined, and they are required to implement security standards consistent with those we apply ourselves. We may disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies when we are legally required to do so, or when disclosure is necessary to prevent or investigate fraud and other unlawful activity. In the event that jilif undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We do not transfer your personal data outside the Philippines unless the destination country provides an adequate level of data protection or appropriate contractual safeguards are in place. You may request further information about our third-party data sharing arrangements by contacting our support team directly.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Account registration data, identity verification documents, and transaction records are retained for a minimum period specified by anti-money laundering regulations, which currently requires financial records to be kept for at least five years from the date of the relevant transaction or the closure of the account, whichever is later. If your account remains active, we retain your data for the duration of the account's life plus the legally required retention period that begins upon closure. Communication records between you and our support team are retained for a period sufficient to resolve any open disputes and to maintain an accurate history of your account, after which they are securely deleted or anonymised. Where you have provided consent for marketing communications, we retain your contact preferences until you withdraw that consent or for as long as your account remains active. After the applicable retention period expires, personal data is securely destroyed using methods appropriate to the sensitivity of the information, including secure deletion of digital records and certified destruction of any physical copies. If you have questions about the specific retention period applicable to your account data, you may submit a written enquiry to our support team.
As a data subject under the Philippines Data Privacy Act, you have a number of rights in relation to the personal information that jilif holds about you, and we are committed to facilitating the exercise of those rights promptly and transparently. You have the right to be informed about how your personal data is collected and processed — which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and you may submit a data access request to our support team along with proof of identity. You have the right to correct any inaccurate or outdated personal data in your account, and you can update many of your details directly through your account settings at any time. You have the right to erasure — sometimes called the right to be forgotten — meaning you may request deletion of your personal data where it is no longer necessary for us to retain it and where no legal obligation requires us to keep it. You have the right to object to processing carried out on the basis of our legitimate interests, and to withdraw consent for any processing that is solely consent-based, such as marketing communications. If you wish to exercise any of these rights, please contact our support team and we will respond within the timeframe required by applicable Philippine law, which is generally thirty days from receipt of a verified request.
jilif applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction at every stage of processing. All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS), ensuring that your login credentials, payment details, and personal information are protected in transit. Sensitive personal data stored on our systems is encrypted at rest using strong encryption protocols, and access to personally identifiable information is restricted to authorised personnel on a need-to-know basis, with role-based access controls enforced throughout our infrastructure. We conduct regular security assessments, including vulnerability scans and penetration testing, to identify and remediate potential weaknesses before they can be exploited. Our platform monitors for suspicious activity continuously, and any detected anomaly — such as an unusual login attempt or an unexpected change to account details — triggers an immediate security review and, where appropriate, account protection measures. Despite these safeguards, no system can guarantee absolute security, and we encourage you to take responsibility for your own account security by using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so that we can take swift protective action on your behalf.
jilif may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, or the legal and regulatory requirements applicable to our operations in the Philippines. When we make material changes to this policy, we will notify registered account holders via the email address on file and post a prominent notice on the platform for a reasonable period before the updated policy takes effect. Minor clarifications or corrections that do not materially affect how your data is processed may be made without prior notice, and the current version of this policy as published on this page will always be the authoritative version. The date of the most recent update appears at the top of this document, and we encourage you to review this page periodically, particularly if you are considering sharing additional personal information with us or claiming a new promotion. Your continued use of the jilif platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the terms of an updated policy, you should discontinue use of the platform and contact our support team to discuss your account options before the new policy takes effect. We are committed to maintaining open and transparent communication with our players about how their data is handled, and we welcome any questions or feedback you may have about this policy at any time.
Our support team is ready to walk you through any part of this policy. You can also check our FAQ for quick answers, or head to your account to review and update your data preferences.